What happens when a booking is cancelled, by either side.
Draft — not yet legally reviewed. This text is a placeholder written by the development team so the page exists and the site can be tested. It is not Hostus.life's policy and should not be relied on. Final wording comes from the company's legal advisers before launch.
A traveller can cancel from My Trips, and a host from their bookings screen. Cancelling releases the room immediately.
Each listing states its own cancellation terms, set by the host. Where money has been taken online, refunds are issued through the payment provider and can take several working days to reach your account.
Questions about your data, a booking or a host go to support@hostus.life.
Registered company details and the named grievance officer are still to be supplied.