What we collect
Your name, email address and — if you give one — a phone number. Bookings and messages you send. Identity or compliance documents, if you are a host and upload them.
How documents are held
Identity and compliance documents are encrypted by us before they are stored, so the storage provider never holds a readable copy. Every read of one is logged with who read it and when. Only you and staff authorised to handle personal data can read yours.
How long we keep things
Document access logs are kept for a year, moderation records for two, and documents attached to listings that were never completed for ninety days. These windows are configurable and will be confirmed by our advisers.
Erasing your account
You can delete your account from your profile. Everything that is yours alone is deleted outright, including uploaded documents. Records shared with someone else — a booking a host relies on, a conversation they were part of — survive with your name removed and your messages redacted, because those are that other person's records too.